• Breeze Card Terms & Conditions
• Breeze Ticket Terms & Conditions
  

Breeze® CardTerms and Conditions

The Breeze Card is MARTA’s fare media for use at bus fareboxes and rail station faregates. The breeze card is also used on Regional Partners (CobbLinc, GRTA, GCT). It utilizes smart card technology to load, store and use all types of fare products including timed, unlimited passes, student and visitor passes, per trip passes, transfers and payment of cash fares . The Breeze Card replaces tokens, magnetic passes, magnetic and paper transfers for the MARTA system.

These terms and conditions constitute your Breeze Card Agreement and shall apply to all activity with respect to the use of the Breeze Card.

Please read the Terms and Conditions carefully and keep a copy for your records.

Balance Protection and Replacement
Signing up to register your Breeze Card entitles you to “Balance Protection”. With “Balance Protection”, the value on your card will be transferred to a replacement card at the time MARTA is properly notified that your card is lost, stolen, or damaged and after a proper investigation is conducted. There is a non-refundable replacement card fee associated with issuance of a replacement card.  If you have not signed up and activated your Breeze Card for Balance Protection, the value remaining on the lost/stolen/damaged card will not be available for transfer to a replacement card. 

Information required to register your Breeze Card and sign up for Balance Protection includes: name, street address and phone number and an answer to a security question that will enable verification of identity.  Upon activation of Balance Protection, you must provide MARTA with this information to validate identity and to replace value if your card is lost, stolen, or damaged.   You must inform MARTA of any changes to required information in order to maintain the privileges of Balance Protection.

If your Breeze Card is lost, stolen, or damaged, you must notify MARTA immediately by going to www.breezecard.com or by calling MARTA’S Customer Service Center at 404-848-5000. The TTY phone number for hearing and speech-impaired customers is 404-848-5665.  You may also visit one of MARTA’s RideStore at the following locations:

RideStore Locations and Hours of Operation:

Airport Station  7:00am—5:30pm (Monday-Friday)

Five Points Station  7:00am—5:30pm (Monday-Friday)

Both locations closed Saturday and Sunday
Once you notify MARTA that your Breeze Card is lost, stolen, or damaged, your Breeze Card will be disabled. Once your Breeze Card is disabled, it may not be reactivated or used again throughout the system. You will need to obtain a replacement card.  You will be responsible for rides taken using your lost or stolen Breeze Card until you properly notify MARTA that your Breeze Card is lost, stolen, or damaged.  You will not be responsible for unauthorized use of your lost or stolen Breeze Card after you properly report your card missing.  Damaged cards must be returned to MARTA. You will also need to register your replacement breeze card.

Breeze Card Cost
A Breeze Card Costs $2.00 and you must add a fare product to the new card at the time of purchase. Each person traveling on the system must have his or her own Breeze card. Breeze Cards are used to enter the rail system in addition to boarding the bus. The use of the Breeze card also allows you to receive free electronic transfers.

Fare Products Available to a Breeze Card Customer
Any standard MARTA fare product is available to load onto a Breeze Card including:

1. Stored Value:  Load a cash value onto the Breeze Card.  The card functions similar to a debit card. Applicable fares or fees are deducted each time you tap the card at a bus farebox and a rail station faregate.  The maximum cash balance that can be stored on a Breeze Card is $100.00; the minimum amount that can be loaded at one time is the current fare. Stored value from any other smart card, fast pass or electronic debit card system cannot be deducted by the Breeze System.  Value placed on a Breeze Card is not redeemable for cash. Stored value on a Breeze Card can be converted to a MARTA product yet cannot be converted to Regional Partner product by contacting MARTA’s Customer Service Center.
2. Time Passes:  You may load 1, 2, 3, 4, 7 or 30 day pass on the Breeze Card.  Passes are good for unlimited rides for the number of days purchased.  The “clock” for time-based passes starts upon first use of the Breeze Card at a bus farebox or rail station faregate.
3. Trip Passes:  You may load any number of trips onto your Breeze Card.  Trip packages available are 10-trip and 20-trip passes.  Trips will remain on the card until the trips are used or the card expires.
4. Transfers:  If you choose to pay your fare with stored value or a trip-based pass, you will be entitled to make up to 4 bus-to-bus, bus-to-rail, or rail-to-bus transfers.  Transfers are valid for 3 hours from the beginning of your trip and in the same direction from the time you paid your first fare.  The transfer will be electronically encoded onto your Breeze Card.  You will not be issued a separate paper or magnetic transfer.  If you are using a time-based pass, you are entitled to an unlimited number of rides within the validity period. Customers who board the bus paying their fare in cash will not receive a transfer and must pay an additional fare to transfer to another bus or bus-to-rail.

You may load any combination of four (4) fare products onto a single Breeze Card.  For example, you may load $20 in stored value, load both a 7 and 30 day pass, and load a 10 trip pass all on the same card.  Upon presentation at a bus farebox or rail station faregate, the system will check for and process the time-based pass first.  If the timed pass has expired, the system will check for a trip-based pass.  If it is depleted, the system will then deduct the appropriate fare from the value stored on the card.
Breeze Card Refunds

1. ALL  SALES ARE FINAL
2. Refunds in kind are granted only for validated losses that may occur due to problems with a Breeze Vending Machine, Breeze entry/exit gates, Bus farebox, Breeze Card Malfunctions and/or on Breezecard.com
3. Refunds are loaded to a Breeze Card that is provided by the customers
4. No cash refunds will be granted for a loss at a Breeze Vending machine or a Bus Farebox
5. No refunds granted for the loss or misuse of a Breeze Ticket

Where to Purchase a Breeze Card

1. Breeze Vending Machine (BVM):  Breeze Cards may be purchased at a Breeze Vending Machine.  All standard fare products are available including stored value, time and trip passes.  A $2.00 cost will apply to the initial purchase of a Breeze Card.  Breeze Vending Machines are available in every MARTA rail station.
   
   
2. MARTA RideStores:  Breeze Cards may be purchased and all standard fare products will be available including stored value, time and trip passes.  A $2.00 cost will apply to the initial purchase of a Breeze Card.
    
3. Web-ticketing: Purchase your breeze card online at www.breezecard.com
   Customers who encounter a failure with the use of Breezecard.com should contact Customer Service at 404-848-5000, Monday—Friday 8am-5pm.  (Weekends and Holidays closed)

Using Your Breeze Card

The expiration date of your card may be checked at any of the Breeze Vending Machines (BVM) in MARTA rail stations and be visiting www.breezecard.com . If you have activated balance protection, prior to the Breeze Cards expiration, you may receive a balance transfer by contacting MARTA (RideStore or Customer Service Center) within 30 days of the expiration date. You must pay a replacement card fee and pay any associated fees prior to the transfer of the remaining value. Any value remaining on Breeze cards not transferred after 30 days of expiration will become the property of MARTA. 

Breeze Card Registration

Breeze Card registration is required to receive funds/credit related to a Breeze Card

Items needed to register a Breeze Card:

• Full Name (No abbreviations)
• Address
• contact number
• e-mail address
• the answer to a pre-selected security question

There will be no replacement of value stored on cards not secured by Balance Protection. 
There is a fee associated with the issuance of a replacement card.
Values contained on multiple Breeze Cards may not be combined to pay fares.
Misuse of your Breeze Card may invalidate your card.  MARTA reserves the right to inspect your Breeze Card any time for damage and abuse.  It is your responsibility to maintain the Breeze Card in good, usable condition.

Each individual who travels on the system is required to have their own Breeze Card to enter/exit the system.

Transaction Disputes
We reserve the right to correct the balance of your Breeze Card if we believe that a technical or accounting error has occurred.  If you have any disputes, please contact the Customer Service Center at 404-848-5000 or visit a RideStore. A Breeze Card Transaction Inquiry form must be completed and submitted. An investigation will be performed and disputes will be resolved within ten business days of receipt of completed form.

Termination of Breeze Card by MARTA
MARTA may terminate use of your Breeze Card. Upon such termination, MARTA may block use of your Breeze Card or request surrender of your card. Upon MARTA termination, you shall be entitled to a refund of any value remaining on your Breeze Card after costs and fees have been paid under this Agreement.

Privacy Policy
Your use of the Breeze Card is subject to the terms of our Privacy Policy Statement.   In general, MARTA may use the information it collects in connection with the Breeze Card program for the management and promotion of MARTA and other regional transit services and fare media.  We will not sell or disclose your information for any other purpose without your written consent, unless there is a legal requirement for such disclosure.   

Personal information you give to MARTA when you purchase and register your Breeze Card may be linked to information about the use of your card.  We will use that information to implement our policies allowing for the recovery of balances on lost or stolen cards.  By providing us with your e-mail address, you agree to receive certain e-mails concerning your Breeze Card. 
For more information about the MARTA’s privacy policy, please refer to our Privacy Policy Statement on our web site www.breezecard.com  or call 404-848-5000.

Disclaimer/Indemnification
MARTA EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED OR EXPRESS WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR CONFORMITY WITH MODELS OR SAMPLES. YOU AGREE TO INDEMNIFY AND HOLD MARTA HARMLESS FROM AND AGAINST ANY AND ALL DAMAGE, LOSS, COST, EXPENSE OR LIABILITY RELATING TO, ARISING FROM OR AS A RESULT OF YOUR USE OF THE BREEZE CARD.
You agree to pay any costs, including reasonable attorneys fees, incurred by MARTA to enforce the terms of this Agreement.

Severability
The invalidity of any term or terms of this Agreement shall not affect any other term of this Agreement, which shall remain in full force and effect.

Modification
MARTA reserves its right to change these terms and conditions at any time without advance notice.

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Breeze® Ticket Terms and Conditions

These terms and conditions constitute the Breeze Ticket Agreement and apply to all Breeze Ticket transactions and purchases.

Please read the Terms and Conditions carefully and print a copy for your records.

Intended Use of Breeze Ticket
The Breeze Ticket is only used for special programs at MARTA.(what is a special program?)    The Breeze Ticket is a heavy paper stock ticket that utilizes smart card technology to load, store and use certain types of MARTA fare products. The Breeze Ticket will fail with repeated use and normal wear and tear, so care should be taken to store and use it properly.  The limited use Breeze Ticket functions like cash and does not provide for replacement in the event the card is lost, stolen or damaged. 

Breeze Tickets cannot be reloaded. There is a $1.00 surcharge for the purchase of a Breeze Ticket.

The Breeze Vending machine will issue the following:
                Multiples of one to eight
                1 way
                Round Trip
                1 day Breeze Ticket


Using your Breeze Ticket  

The Breeze Ticket must be presented at a bus farebox or rail station faregate within three hours to use the transfer.

Misuse of your Breeze Ticket may invalidate your ticket.  MARTA reserves the right to inspect your Breeze Ticket any time for damage and abuse.  It is your responsibility to maintain the Breeze Ticket in good, useable condition.

Each individual who travels on the system is required to have their own Breeze Ticket to enter/exit the system.

Breeze Ticket Loss or Damage Replacement
Lost or damaged Breeze Tickets will not be replaced.  Treat the Breeze Ticket as you would cash.  If you require Balance Protection, please obtain a Breeze Card at a Breeze Vending Machine or MARTA RideStore.
Loss of fare due to a system malfunction with the use of a Breeze Ticket:  Customers must contact the Customer Service Center at 404-848-5000 Monday-Friday 8am-5pm.  After a proper investigation is conducted and the loss is validated, any credit owed will be loaded to a Breeze Card that the customer provides.

Breeze Ticket Refunds

ALL SALES ARE FINAL

Termination
MARTA may terminate use of your Breeze Ticket. Upon such termination, MARTA may block the use of your Breeze Ticket or request surrender of your ticket.  Under this agreement, upon MARTA termination, you shall be entitled to a refund of any value remaining on your Breeze Ticket after costs and fees have been paid.

Privacy Policy
For more information about the MARTA’s privacy policy, please refer to our Privacy Policy Statement on our web site www.breezecard.com  or call 404-848-5000.

Disclaimer/Indemnification
MARTA EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED OR EXPRESS WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR CONFORMITY WITH MODELS OR SAMPLES. YOU AGREE TO INDEMNIFY AND HOLD MARTA HARMLESS FROM AND AGAINST ANY AND ALL DAMAGE, LOSS, COST, EXPENSE OR LIABILITY RELATING TO, ARISING FROM OR AS A RESULT OF YOUR USE OF THE BREEZE TICKET.

You agree to pay any costs, including reasonable attorneys fees, incurred by MARTA to enforce the terms of this Agreement.

Severability
The invalidity of any term or terms of this Agreement shall not affect any other term of this Agreement, which shall remain in full force and effect.

Modification
MARTA reserves its right to change these terms and conditions at any time without advance notice. If we decide to change our terms and conditions, we will post the new terms and conditions at all MARTA train stations and www.breezecard.com at least 30 days before they become effective.

Regulations
Use of the Breeze Ticket is subject to all applicable tariffs, terms, conditions, rules, regulations, policies, and procedures.

Governing Law
This Agreement shall be governed and construed in accordance with the laws of the State of Georgia. Venue shall lie in Fulton County, Georgia.
Questions about these terms and conditions, or our privacy policy, should be directed to the Customer Service Center at 404-848-5000 or custserv@itsmarta.com.